{"id":3,"date":"2020-10-05T16:34:01","date_gmt":"2020-10-05T16:34:01","guid":{"rendered":"https:\/\/juxapp.co.uk\/?page_id=3"},"modified":"2023-11-24T13:35:54","modified_gmt":"2023-11-24T13:35:54","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/juxapp.co.uk\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Last updated April 2023<\/strong><\/p>\n

Although you may just look at this and groan as even more legal wording, but like the cookie policy and our terms of service, the privacy policy is really important. Here at 1CARD Solutions Ltd, trading as Jux (\u201cJux\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), we take protecting your personal information and your rights to privacy very seriously. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at enquiries@juxapp.co.uk.<\/p>\n

When you use our mobile application, as the case may be (the “App<\/strong>“) and more generally, use any of our services (the “Services<\/strong>“, which include the App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy\u00a0that you do not agree with, please discontinue use of our Services immediately.<\/p>\n

This privacy policy applies to all information collected through our Services (which, as described above, includes our App), as well as any related services, sales, marketing or events.<\/p>\n

    \n
  1. WHAT INFORMATION DO WE COLLECT?<\/li>\n<\/ol>\n

    Personal information you disclose to us<\/p>\n

    In Short: <\/strong>\u00a0<\/strong>We collect information that you provide to us.<\/p>\n

    We collect personal information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products and Services, when you participate in activities on the App or otherwise when you contact us. The minimum Personal Information required to use Jux is your phone number.<\/p>\n

    The personal information that we collect depends on the context of your interactions with us and the App, the choices you make and the products and features you use, if you link a card to Jux Cashback, then additional personal information will be required (payment card number and expiry date), this will be securely shared with our partner who provides the service (see WHO WILL YOUR INFORMATION BE SHARED WITH). The personal information we collect may include the following:<\/p>\n

      \n
    • Personal Information Provided by You.<\/strong> We collect names; phone numbers; email addresses; contact or authentication data; bank account details; payment card details; usernames; passwords; and other similar information depending on what services you are using. The minimum personal information required to use Jux is your phone number, or if using Facebook, Apple or Google to register then Jux will be provided with your name and email address. \u00a0\u00a0<\/li>\n
    • Payment Data.<\/strong>If you link a card to Jux Cashback, then we will require your payment card details (card number and expiry date), this information will be securely held by our partner and is not accessible or seen by Jux as defined within the security requirements of the card schemes.<\/li>\n<\/ul>\n

      All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.<\/p>\n

      \u00a0<\/p>\n

      Information automatically collected<\/p>\n

      In Short: <\/strong>\u00a0<\/strong>Some information \u2014 such as your Internet Protocol (IP) address and\/or browser and device characteristics \u2014 is collected automatically when you visit our App.<\/p>\n

      We automatically collect certain information when you visit, use or navigate the App. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our App and other technical information. This information is primarily needed to maintain the security and operation of our App, and for our internal analytics and reporting purposes.<\/p>\n

      Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy: www.juxapp.co.uk\/cookie-policy.\u00a0<\/p>\n

      The information we collect includes:<\/p>\n

        \n
      • Log and Usage Data.<\/em> Log and usage data is service-related, diagnostic usage and performance information our servers automatically collect when you access or use our App and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the App (such as the date\/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).<\/li>\n
      • Device Data.<\/em>We collect device data such as information about your computer, phone, tablet or other device you use to access the\u00a0 Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model Internet service provider and\/or mobile carrier, operating system configuration\u00a0information.<\/li>\n
      • Location Data.<\/em> We collect information data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type of settings of the device you use to access the App. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Locations settings on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.<\/li>\n<\/ul>\n

        \u00a0<\/p>\n

        Information collected through our App<\/p>\n

        In Short<\/strong>: We collect information regarding your geo-location, mobile device, push notifications, when you use our App.<\/p>\n

        If you use our App, we also collect the following information:<\/p>\n

          \n
        • Geo-Location Information.<\/em> We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our App, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.<\/li>\n
        • Mobile Device Access.<\/em>We may request access or permission to certain features from your mobile device, including your mobile device’s camera, SMS messages, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.<\/li>\n
        • Mobile Device Data.<\/em> We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and\/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our App you accessed.<\/li>\n
        • Push Notifications.<\/em>We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.<\/li>\n<\/ul>\n

          The information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes.<\/p>\n

          \u00a0<\/p>\n

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          1. HOW DO WE USE YOUR INFORMATION?<\/li>\n<\/ol>\n

            In Short: <\/strong>\u00a0<\/strong>We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and\/or your consent.<\/p>\n

            We use personal information collected via our App for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and\/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.<\/p>\n

            We use the information we collect or receive:<\/p>\n

              \n
            • To facilitate account creation and logon process.<\/strong>We use the information you allowed us to collect to facilitate account creation and logon creation process for the performance of the contract.<\/li>\n
            • To identify, track and record transactions<\/strong>. We use the card details for any linked card to enable our partner to track payment transactions processed at a participating merchant. This information will be shared with Jux, to provide the Jux Cashback service.<\/li>\n
            • To post testimonials.<\/strong>We post testimonials on our App that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the consent of the testimonial. If you wish to update, or delete your testimonial, please contact us at enquiries@juxapp.co.uk and be sure to include your name, testimonial location, and contact information.<\/li>\n
            • Request feedback.<\/strong>We may use your information to request feedback and to contact you about your use of our App.<\/li>\n
            • To manage user accounts<\/strong>. We may use your information for the purposes of managing our account and keeping it in working order.<\/li>\n
            • To send administrative information to you.<\/strong>We may use your personal information to send you product, service and new feature information and\/or information about changes to our terms, conditions, and policies.<\/li>\n
            • To protect our Services.<\/strong>We may use your information as part of our efforts to keep our App safe and secure (for example, for fraud monitoring and prevention).<\/li>\n
            • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.<\/li>\n
            • To respond to legal requests and prevent harm.<\/strong>If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.<\/li>\n
            • Fulfil and manage your orders.<\/strong>We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the App.<\/li>\n
            • Administer prize draws and competitions.<\/strong>We may use your information to administer prize draws and competitions when you elect to participate in our competitions.<\/li>\n
            • To deliver and facilitate delivery of services to the user.<\/strong> We may use your information to provide you with the requested service.<\/li>\n
            • To respond to user inquiries\/offer support to users.<\/strong> We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.<\/li>\n
            • To send you marketing and promotional communications.<\/strong>We and\/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our App, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS<\/u>” below).<\/li>\n
            • Deliver targeted advertising to you.<\/strong>We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and\/or location and to measure its effectiveness.\u00a0For more information, see our Cookie Policy: www.juxapp.co.uk\/cookie-policy.<\/li>\n
            • For other business purposes.<\/strong>We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our App, products, marketing and your experience.\u00a0We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.<\/li>\n<\/ul>\n
                \n
              1. WILL YOUR INFORMATION BE SHARED WITH ANYONE?<\/li>\n<\/ol>\n

                In Short:<\/strong>\u00a0\u00a0<\/strong>We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.<\/p>\n

                We may process or share your data that we hold based on the following legal basis:<\/p>\n

                  \n
                • Consent:<\/strong> We may process your data if you have given us specific consent to use your personal information in a specific purpose.<\/li>\n
                • Legitimate Interests:<\/strong> We may process your data when it is reasonably necessary to achieve our legitimate business interests.<\/li>\n
                • Performance of a Contract:<\/strong>Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.<\/li>\n
                • Legal Obligations:<\/strong> We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).<\/li>\n
                • Vital Interests:<\/strong> We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.<\/li>\n<\/ul>\n

                  More specifically, we may need to process your data or share your personal information in the following situations:<\/p>\n

                    \n
                  • Business Transfers.<\/strong>We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.<\/li>\n
                  • Vendors, Consultants and Other Third-Party Service Providers.<\/strong>We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the App, which will enable them to collect data on our behalf about how you interact with our App over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.<\/li>\n
                  • We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.<\/li>\n
                  • Business Partners.<\/strong>We may share your information with our business partners to offer you certain products, services or promotions.<\/li>\n
                  • Our App may display a third-party hosted \u201coffer.\u201d Such an offer allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer may appear in our App and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer, you will be brought to an external website belonging to other persons and will leave our App. A unique identifier, such as your user ID, will be shared with the offer provider in order to prevent fraud and properly credit your account with the relevant reward. Please note that we do not control third-party websites and have no responsibility in relation to the content of such websites. The inclusion of a link towards a third-party website does not imply an endorsement by us of such website. Accordingly, we do not make any warranty regarding such third-party websites and we will not be liable for any loss or damage caused by the use of such websites. In addition, when you access any third-party website, please understand that your rights while accessing and using those websites will be governed by the privacy policy and terms of service relating to the use of those websites.<\/li>\n<\/ul>\n
                      \n
                    1. WHO WILL YOUR INFORMATION BE SHARED WITH?<\/li>\n<\/ol>\n

                      In Short:<\/strong>\u00a0\u00a0<\/strong>We only share information with the following third parties.<\/p>\n

                      We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled “HOW CAN YOU CONTACT US ABOUT THIS POLICY?<\/u>“.<\/p>\n

                        \n
                      • We use Zendesk to handle customer service<\/li>\n
                      • We use Fidel Limited to provide the Jux Cashback service, they will securely hold details of linked payment cards.<\/li>\n
                      • We use Visa, Mastercard, American Express and Fidel Limited to receive transaction data about your purchases at merchants who provide cash back offers.<\/li>\n<\/ul>\n
                          \n
                        1. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?<\/li>\n<\/ol>\n

                          In Short:<\/strong>\u00a0\u00a0<\/strong>We may use cookies and other tracking technologies to collect and store your information.<\/p>\n

                          We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy: www.juxapp.co.uk\/cookie-policy.<\/p>\n

                            \n
                          1. DO WE USE GOOGLE MAPS?<\/li>\n<\/ol>\n

                            In Short:<\/strong>\u00a0\u00a0<\/strong>Yes, we use Google Maps for the purpose of providing better service.<\/p>\n

                            This App uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps APIs Terms of Service\u00a0here: https:\/\/cloud.google.com\/maps-platform\/terms. To find out more about Google\u2019s Privacy Policy, please refer here: https:\/\/policies.google.com\/privacy. We obtain and store on your device (‘cache’) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.<\/p>\n

                              \n
                            1. HOW LONG DO WE KEEP YOUR INFORMATION?<\/li>\n<\/ol>\n

                              In Short:<\/strong>\u00a0\u00a0<\/strong>We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy\u00a0unless otherwise required by law.<\/p>\n

                              We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than three (3) months past the termination of the user’s account.<\/p>\n

                              When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.<\/p>\n

                                \n
                              1. HOW DO WE KEEP YOUR INFORMATION SAFE?<\/li>\n<\/ol>\n

                                In Short:<\/strong>\u00a0\u00a0<\/strong>We aim to protect your personal information through a system of organizational and technical security measures.<\/p>\n

                                We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our App is at your own risk. You should only access the App within a secure environment.<\/p>\n

                                  \n
                                1. WHAT ARE YOUR PRIVACY RIGHTS?<\/li>\n<\/ol>\n

                                  In Short:<\/strong>\u00a0\u00a0<\/strong>In the United Kingdom and across Europe, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.<\/p>\n

                                  In the United Kingdom you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the\u00a0contact details\u00a0provided below. We will consider and act upon any request in accordance with applicable data protection laws.<\/p>\n

                                  If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.<\/p>\n

                                  If you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority, for the United Kingdom, this is the Information Commissioners Office. You can find their contact details here: www.ico.org.uk<\/p>\n

                                  If you have questions or comments about your privacy rights, you may email us at enquiries@juxapp.co.uk.<\/p>\n

                                  Account Information<\/p>\n

                                  If you would at any time like to review or change the information in your account or terminate your account, you can:<\/p>\n

                                    \n
                                  • Log in to your account settings and update your user account.<\/li>\n<\/ul>\n

                                    Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and\/or comply with applicable legal requirements.<\/p>\n

                                    Cookies and similar technologies:\u00a0<\/p>\n

                                    Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our App.<\/p>\n

                                    For further information, please see our Cookie Policy: www.juxapp.co.uk\/cookie-policy<\/p>\n

                                    Opting out of email marketing:\u00a0<\/p>\n

                                    You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list \u2013 however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:<\/p>\n

                                      \n
                                    • Contact us using the contact information provided.<\/li>\n<\/ul>\n
                                        \n
                                      1. CONTROLS FOR DO-NOT-TRACK FEATURES<\/li>\n<\/ol>\n

                                        Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (\u201cDNT\u201d) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.<\/p>\n

                                          \n
                                        1. DO WE MAKE UPDATES TO THIS POLICY?<\/li>\n<\/ol>\n

                                          In Short:<\/strong>\u00a0\u00a0<\/strong>Yes, we will update this policy as necessary to stay compliant with relevant laws.<\/p>\n

                                          We may update this privacy policy\u00a0from time to time. The updated version will be indicated by an updated \u201cRevised\u201d date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy\u00a0frequently to be informed of how we are protecting your information.<\/p>\n

                                            \n
                                          1. HOW CAN YOU CONTACT US ABOUT THIS POLICY?<\/li>\n<\/ol>\n

                                            If you have questions or comments about this policy, you may email us at enquiries@juxapp.co.uk or by post to:<\/p>\n

                                            1CARD Solutions Ltd
                                            20 – 22 Wenlock Road
                                            London N1 7GU
                                            United Kingdom<\/p>\n

                                            HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?<\/p>\n

                                            Based on United Kingdom laws, you have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please email us at enquiries@juxapp.co.uk. We will respond to your request within 30 days.<\/p>\n

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                                            Privacy Policy Last updated April 2023 Although you may just look at this and groan as even more legal wording, but like the cookie policy and our terms of service, the privacy policy is really important. 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